Help Centre

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Help Centre

Help for Users & Buyers

Help for Users & Buyers

Help for AuctionsPlus users and buyers.

Registering

How to upgrade your account to enable bidding and buying

I have completed the user induction/sign up process, what do I do now?

How do I sign up or register as an AuctionsPlus user?

As an international buyer, how do I create an AuctionsPlus account and register my interest in supported auctions?

How to Bid

Bid Types

How to use the "Pick of the Pen" Bidding Option

How do I bid on AuctionsPlus?

How does an Auction work?

What is a max bid?

What is the Buy Now feature?

How does the timer work?

What is the reserve on a lot?

Does my bid price include GST?

I accidentally placed a bid; can I reverse this?

I am having technical issues in an Auction

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Purchasing

What happens if I purchase a lot?

Who contacts who after the Auction?

How do I access the details of a lot I've purchased?

How do I pay for an item/lot if I am the successful bidder?

What is the 'Make an Offer' feature?

What does 'Limited Bidding Available' mean?

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Buyer FAQ's

What are the different types of Lots?

How to Filter a Catalogue

What happens if a lot is passed in to me?

What Buyer's Premium is there?

How do I know the selling agent isn't bidding against me?

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Livestock Auctions

How long does the Auction run for?

Machinery Auctions

How do I know how long a machinery auction is going to run for?

What happens if I buy a lot in a machinery auction?

What is the Sell Safe rating sometimes applied to agricultural machinery listings?

Livestock Financing

How do I apply for livestock finance through StockCo?

How do I link my existing StockCo account to AuctionsPlus?

How do I nominate a purchase to be financed from my linked StockCo account?

How do I administrate my linked StockCo account?

Forward+

How does a processor submit an offer for livestock listed on Forward+?