Help Centre

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Help Centre

Help for Users & Buyers

Help for Users & Buyers

Help for AuctionsPlus users and buyers.

Registering

How do I verify my ID?

How do I sign up or register as an AuctionsPlus user?

I have completed the user induction/sign up process, what do I do now?

Can I speed up my full user approval after completing buyer training?

How to Bid

Bid Types

How to use the "Pick of the Pen" Bidding Option

What are the different types of Auctions?

How do I bid on AuctionsPlus?

How does an Auction work?

What is a max bid?

What is the Buy Now feature?

How does the timer work?

What is the reserve on a lot?

Does my bid price include GST?

I accidentally placed a bid; can I reverse this?

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Purchasing

How do I use 'Meet Reserve'?

What happens if I purchase a lot?

Who contacts who after the Auction?

How do I access the details of a lot I've purchased?

How do I pay for an item/lot if I am the successful bidder?

What is the 'Make an Offer' feature?

Why is AuctionsPlus asking for information after I successfully purchase from a Stud Sale?

What does 'Limited Bidding Available' mean?

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Buyer FAQ's

How to Filter a Catalogue

What are the different types of Lots?

Bidding on Stock with Progeny at Foot

What happens if a lot is passed in to me?

What Buyer's Premium is there?

How do I know the selling agent isn't bidding against me?

How come there has not been any bidding on my lot but the sale is still open?

Do I have to buy through an Agent?

I would like to book my purchase through my agent. How do I do that?

c/kg Price Display in Auction

What if I am an International Buyer?

How can I access customised market data or reports?

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Livestock Auctions

How long does the Auction run for?

Can I buy just one animal?

Machinery Auctions

How do I know how long a machinery auction is going to run for?

Where do I find information on who to contact for a machinery auction?

How does a machinery sale finish via timer?

What happens if I buy a lot in a machinery auction?

I have purchased an item in a machinery/clearing sale. What do I do now?

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Equine Auctions

How do I bid on Equine on AuctionsPlus?