How to make a Claim
If you have a query, concern, dispute or claim, AuctionsPlus or the Selling Agent must be notified IN WRITING within 48 hours of delivery of the Lot.
All disputes must be lodged in writing to either AuctionsPlus or the Selling Agent within 48 hours of the livestock (or lot) arriving (regardless of the day of the week) to the buyer, with the only exception being claims outlined in Table 3 of the User Agreement (found from Page 46).
Provide as much information as you can, including the following:
- Sale number
- Date
- Lot number
- The nature of the claim: (as specific as possible)
For livestock purchases specifically, include:
- Departure time from the vendors property
- Arrival time at final destination
Photos and videos of the Lot issue/s are also required when submitting a claim regarding a physical to AuctionsPlus
Discussing with the selling agent often leads to a swift and amicable resolution, however the notification in writing is important in case negotiations fail for any reason.
In this case, AuctionsPlus will assist with negotiations and progressing the claim through the dispute resolution process outlined in the AuctionsPlus User Agreement and here in our Help Centre.