If you have a query, concern, dispute or claim, AuctionsPlus or the Selling Agent must be notified IN WRITING within 48 hours of the stock walking off the truck at the purchaser’s property.
All disputes must be lodged in writing to either AuctionsPlus or the Selling Agent within 48 hours of the livestock (or lot) arriving (regardless of the day of the week) to the buyer, with the only exception being claims outlined in Table 3 of the User Agreement (found from Page 46).
Provide as much information as you can and include photos or videos where possible.
- Sale number:
- Date:
- Lot number:
- Stock departure of the vendors property time:
- Stock arrival at your property time:
- The nature of the claim: (as specific as possible)
- Ideal outcome:
Discussing with the selling agent often leads to a swift and amicable resolution, however the notification in writing is important in case negotiations fail for any reason.
In this case, AuctionsPlus will assist with negotiations and progressing the claim through the dispute resolution process outlined in the AuctionsPlus User Agreement and here in our Help Centre.