AuctionsPlus are updating our User Agreement and Sale Terms.
The information outlined in this article is effective as of the 1st March, 2023.
AuctionsPlus are also introducing a new step in the dispute resolution process.
If buyers and sellers are unable to reach a resolution through negotiation they will then have the opportunity to proceed to mediation.
- Mediation involves a 3rd party who will help parties involved: discuss the disputed options, consider alternatives and endeavor to reach an mutual agreement.
- The implementation of mediation would have the goal of reaching a resolution in a quick, fair and cost effective way for all involved.
If a resolution is still unable to be reached through mediation, the buyer may have the ability to reject the animals as set out in the dispute schedule or the claim can be referred to Expert determination.
- Expert Determination (formerly known as Arbitration) involves an independent panel determination of the resolution of the dispute
The buyers ability to reject stock or seek a price adjustment following a claim is set out in schedule three of the updated user agreement.
What does this mean?
AuctionsPlus has worked to provide clarity across what, when, why and how issues must be reported to be considered a claim. Furthermore, our goal has been to continue to provide fair support and a neutral position whilst disputes are resolved. We believe clarity and confidence are key to continued trust in the platform.