AuctionsPlus has worked to provide clarity across what, when, why and how issues must be reported to be considered a claim. Furthermore, our goal has been to continue to provide fair support and a neutral position whilst disputes are resolved. We believe clarity and confidence are key to continued trust in the platform.
Expert determination will be replacing the current Arbitration process.
If a valid claim is not settled through dispute resolution via negotiation or meditation, the matter can be referred to expert determination.
The Expert Determination process includes:
- Each party makes payment of fixed sum of $1,000 + GST.
- Any costs and expenses of the expert determination are borne and paid equally by both parties.
- The expert determination shall be administered by AuctionsPlus, but the expert determination will be conducted by three external experts.
- The identity of the experts and the identity of the parties in the dispute will not be disclosed.
- Payment of the lot is made to AuctionsPlus and held in trust, for the full amount as per the invoice for the stock at the sale price.
- The determination will be provided to both parties as soon as reasonably practical after the determination is made, and funds will be distributed as per the findings.