Delivery attendance guidance

Due to the timeframe between assessment and delivery, having an agency representative attend delivery is highly recommended.

Many misdescription issues arise because the agent has not attended delivery - and it is difficult to refute a claim when you have not seen the stock since assessment. 
 
There are significant risks in not attending delivery when:

• “Runs” of stock that need to be evenly drafted to go to different buyers 
• Changes or extremes in weather prior to delivery - heat, cold, or rain
• Any presence of disease at assessment that may spread, such as pinkeye or scabby mouth, even if noted in assessment
• Extended time between assessment and delivery e.g. reoffered lots
• When stock are held in yards up to delivery
• Feed is changed between assessment and delivery
• Properties/facilities that pose a risk of assessed lot being boxed with other stock
• Light condition/drought affected stock
• Females in late pregnancy
• Any other potential Fit to Load concerns you notice at assessment 
• Vendors who are unwilling/unable to follow your delivery instructions

If at delivery you find there is any issue with the lot, contact the buyer immediately - it is much easier to resolve an issue while you have the stock in  hand.

While attendance is currently not mandated for all deliveries, if you have claims arising due to non-attendance or non-communication of delivery issues, we will make this a requirement for your continued use of the platform - including submitting a Delivery Checklist to AuctionsPlus for every delivery. 
 
The Delivery Checklist is a useful document for all assessors/agents to reference at delivery.
We recommend also supplying your clients with the Vendor Responsibilities document at assessment - especially those new to the platform.