Stock have arrived and they're not as described, what happens now?

In the event that the stock are not consistent with the assessment, you must notify AuctionsPlus and/or the selling agent in writing within 48 hours of the stock arriving at your property to ensure you are protected by the AuctionsPlus User Agreement & Sale Terms.

Discussing with the selling agent often leads to a swift and amicable resolution, however the notification in writing is important in case negotiations fail for any reason. In this case, AuctionsPlus will assist with negotiations and if necessary, an arbitration panel will determine a resolution.